VOLCA FREIGHT FORWARDERS, S.A. DE C.V., located at Av. Acueducto 4851, Floor 2, Interior 3, Zapopan, Jalisco, Postal Code 45116, hereby informs you that it is responsible for processing your personal data. You can contact us in writing at the email address pricing@volca.com or by calling our telephone number (33) 3137 2410.

Your personal data will be used for the purpose of quoting, contracting, subscription, monitoring, updating, and confirming our services, as well as for administrative purposes such as billing, contract preparation and signing, and/or evaluation of the quality of services provided. It may also be used for sending newsletters, blogs, and advertisements, analyzing user usage of our portal, communicating with users, etc.

The personal data collected for the purposes described in this notice are obtained directly when you provide them to us through our website https://volca.com (the "Site") via the "contact," "request a quote," and/or "subscribe" forms, via email, and/or when you enter your information or use our services.

The data collected both directly and through the Internet includes your full name, phone number, email address, and company.

Data obtained from other sources, such as phone directories, service, commercial and labor directories, affiliated entities, business partners, and other independent third-party sources, include your full name, phone number, email address, and company, as permitted by applicable law. We work with our existing and potential partners to enhance and personalize the use of this Site in accordance with the practices described in this Privacy Notice.

VOLCA FREIGHT FORWARDERS, S.A. DE C.V. will not request sensitive personal data, i.e., intimate personal information or data whose misuse could lead to discrimination or pose a serious risk to the data subject, such as racial or ethnic origin, present and/or future health condition, genetic information, religious, philosophical, moral or political beliefs, union membership, and/or sexual preferences. If you provide sensitive data, it is understood that you do so accepting and consenting that they will be processed in accordance with the Site's Terms and Conditions and this Privacy Notice, and it is entirely your choice and discretion to provide them or not.

VOLCA FREIGHT FORWARDERS, S.A. DE C.V. may collect financial and operational data, whenever necessary for quoting or billing our services. This may include the type of transportation and goods of interest, general information about the cargo to be transported, its origin, destination, and potentially, tax and banking information.

The data you provide will be kept for the duration of your contractual and/or commercial relationship with VOLCA FREIGHT FORWARDERS, S.A. DE C.V. and until you request its deletion, as well as for the time necessary to comply with legal obligations.

Personal data collected by VOLCA FREIGHT FORWARDERS, S.A. DE C.V. will not be transferred to another company or institution, except as provided by Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties.

We want you to know that we always treat your personal data with respect. We do not and will not misuse them, and we will never contact you more often than you allow. We commit to treating your personal data under the strictest security measures to ensure their confidentiality and proper use. However, as the owner of your personal data, you can exercise your rights of ACCESS to your personal data in our possession, RECTIFICATION, in case you find inaccuracies in them, CANCELLATION when, in your opinion, they are no longer necessary for any of the purposes contained in this notice, and OBJECTION when you wish your data to stop being used.

Therefore, please be informed that you can exercise the aforementioned "ARCO Rights" through a written request in Spanish, indicating your full name and providing a copy of your official identification, as well as an email address or physical address to receive notifications. In this letter, you must clearly describe the reason for your request, and submit it to Av. Acueducto 4851, Floor 2, Interior 3, Zapopan, Jalisco, Postal Code 45116.

The maximum period for processing your request will be ten days from the date of receipt.

We also inform you that the National Institute for Access to Information and Data Protection (INAI) is the public institution responsible for safeguarding your rights and verifying compliance with the law.

VOLCA FREIGHT FORWARDERS, S.A. DE C.V. reserves the right to make modifications or updates to this Privacy Notice at any time. The modifications made will be made available to the public through visible announcements in our establishments, website and/or the Site, email to the most recent address we have, through publications in national circulation newspapers, magazines, posters, sound recordings, or personally by our representatives when you visit any of our facilities.

This Privacy Notice is subject to the Terms and Conditions of VOLCA FREIGHT FORWARDERS, S.A. DE C.V.'s Site, which constitutes a legal agreement between this company and the user.

If you use our services or browse the Site, it means that you have read, understood, and agreed to the terms stated above.

All rights reserved.

Last revised: October 4, 2023.